Just been to order my next supply of lenses from lovely Costco. This would have been the fourth occasion that I have done this. The procedure should follow this sort of script:
Me: “Hello, can I have 6 months’ supply of contact lenses please? Here’s my membership card.”
Them: “Sure, let’s just check your prescription. That’s great, £59 please. We’ll call you when they’re here.”
Me: “Lovely, thank you. Cheerio.”
On three previous occasions, this has gone without a problem. However tonight, this happened:
Me: “Hello, can I have 6 months’ supply of contact lenses please? Here’s my membership card.”
Them: “I’ll just check your prescription…..” couple of minutes later “…I think there’s a problem, your prescription isn’t written down.”
Me: “It must be, I’ve had lenses from it three times now.”
Them: “Well, it is written down, but it’s not written for the type of lens that you have. You see, it’s written down for Softview lenses, but not Softlens lenses.”
Me: “…And….? It’s still the same prescription.”
Them: “But I can’t be sure unless it’s written down.”
Me: “It’s that prescription that’s always been used to order my lenses. Why can’t you just search the past transactions on my account and copy that?”
Them: “Because I can’t be sure that’s the right prescription. Do you know what your prescription is?”
Me: “Yes, it’s that that’s written down.”
Them: “But I can’t order that prescription because it’s for Softview not Softlens. Can you come back tomorrow?”
Me, glaring, top lip curling into a snarl: “No.”
Them: “Oh, well why don’t you phone up tomorrow and we’ll try and sort something out that way.”
Me: “Grrrrrrrrr”
Bloody hell. I can’t blame the woman really because she was on her own and she needed to follow the rules and the rules are: no prescription, no lenses. However, that’s akin to saying that the prescription for my specs lenses was for Zeiss and refusing to supply Pentax lenses of that prescription. Bonkers and very annoying.
Anyway, I was looking at specs while I was there too. What do you all think to these?
Or perhaps even THESE???




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